Cornerstone license won't validate in site

In Manage your licenses section of, my Cornerstone license shows validated, but within the website itself it says: Cornerstone is not validated. This happens after we enter the license code.
We have purchased a great number of licenses from Themeco over the years and this has never happened before.
please help.

Hi @netclimber,

Would you please kindly get back to us with the Purchase Code and also the URL/User/Pass of the website that you want to validate using a Secure Note so that we can follow up and fix the issue for you.

I also suggest that you make sure that you follow the steps below:

  1. Make sure that the Cornerstone version is up to date according to our Version Compatibility.
  2. Make sure that you followed these steps correctly. I know you are familiar with the steps, just as a double check :slight_smile:

Thank you.

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