Cornerstone Keeps Spinning

[ANC-Movers]

Hi. I know this has been an issue for some people but I have yet to find a solution that works.

Anytime I try to access Cornerstone, it just spins indefinitely. I’ve gone through a lot of the forum topics to get an idea of what I should be doing. Here are some things I’ve tried and/or already known:

• Deactivated plugins to test, including any cacheing plugins
• Cleared browser cache
• Tried multiple browsers

Also:
• SSL is not hooked up
• Not using Cloudflare
• PHP levels are good

My site: http://ancmovers.com/

I’m currently running Cornerstone v. 3.0.4 and WP v. 4.9.5. Please sent help. I’m at a loss as to what to do next.

[jade]

Hi there,

You mentioned that you have checked the PHP levels of your site but kindly double check the PHP memory limit is set high enough. To increase it, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

In case you are unsure of this, you may also get in touch with your host an have them check this.

If the issue still persists, kindly provide us with your admin details and FTP details in a Secure Note so that we can check this further.

Thank you.

[ANC-Movers]

I’m set at 512M for PHP so I’m good on that front.

I use the same hosting provider on most of the sites I’ve designed and haven’t run into this issue before. I highly doubt it’s a server related issue, if that helps.

[jumar]

Hello there,

Can you also include the Wordpress User/Pass in the secure note? This is so we can double-check your Wordpress and theme setup.

Thank you.

[ANC-Movers]

Yeah. Not sure if I’m doing this correctly.

[rad]

Hi there,

It’s your FTP login credentials, please provide the admin login credentials. The one you use for logging in in your site.

But maybe you’re using some sort of auto-login through Godaddy panel. In that case, please provide your Godaddy login credentials.

Thanks!

[ANC-Movers]

Hi,

If you notice in the previous comments, I’ve been asked for my FTP credentials and I’ve replied both times, using a Secure Note.

Am I not doing this properly?

[dabigcheeze]

Check to make sure you aren’t running any Adblockers in your browser. Every time I forget to turn mine off when editing a site I get a similar thing. Non stop spinning or error message.

[paul.r]

@dabigcheeze

Thanks for helping out.

@ANC-Movers

You are doing it correctly. Though we also need your wordpress admin login to be able to check on this.

Thanks

[ANC-Movers]

@dabigcheeze - I’m not running any Adblockers. Thanks for the help.

@paul.r - I’ll add a secure note to my reply.

[Alaa]

Hi ANC-Movers,

I’ve checked your website and I can see this error in the browser console:
Rejecting AJAX promise {invalid_user: true, message: "nonce verification failed."}

This is always related to security restrictions carried out by your hosting provider, please report this issue to your webhost which I believe it’s “WordKeeper”.

Thanks.