Cornerstone keeps asking to validate licence

Support
#1

X-theme: v6.3.5
Cornerstone: v3.3.5

So when I go to use Cornerstone it says “Great to see you’re using Cornerstone with X, but it is ​not validated. Once X is validated, Cornerstone will automatically be validated as well. You’ll also have instant access to support, automatic updates, custom templates, and more.”

So I click on “click here to validate” and it takes me to the X page on WP site which clearly shows it as validated.

Any ideas? I’m desperate to get it fixed and I’m just stuck :frowning:

#2

Hi There,

Thanks for writing in!
Can you please just delete the cornerstone files via FTP and click on X -> Validate?
It will re-install cornerstone on your website. This may be a possible validation fix for the cornerstone.

If that doesn’t help please send us your login details so that we can have a look.

Please look at this video how to use FTP in WordPress file.

Hope this helps!

#3

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