Cornerstone issue with elements and loading

Support
#1

I just want to load up the cornerstone, edit page, but having issues. 1. conflict issues on loading, although i just removed a cache plugin which seemed to help.

  1. in the editor you can see after changing the text on the left, it’s not showing on the page in the content box. I did save this.

  2. also the text element usually allows me to have the kitchen sink editor available so I can change the text and color, or make it bold. This seems to have disappeared.

If you could help with this that would be great thanks as i have used all this before, and never had issues like this, infact it used to be better when it was easier without the pro element.

Im using x, and not pro

Dee

#2

Hi @opob,

Thanks for writing in.

As I checked your setup, I could not see any problem on your setup however I could see conflicts in your console.

You could try this general fix to this kind of problem.

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

Let us know how it goes.

Thanks.

#3

Thanks for the response, i have done all of these and nothing has been resolved

#4

Hi Dee,

Upon further testing, I see the following error on your console log. Usually this issue is related to PHP memory limit but I see that you already have 768MB of allocated memory.

Could you please try disabling your 3rd party plugins to reduce memory usage and then re-test this issue again.

If you’re still having issues, please provide us with your FTP credentials as well in a secure note.

Thanks!

#5

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