Cornerstone is not working!

[aelias1992]

Help! I have always used xthemes and cornerstone and I installed both onto my wordpress like I always do and this time it will not load. It just continues to show the loading screen. Please help!!!

[christian]

Hey Alex,

It’s usually a limitation in a web host that causes such issue. Please first perform the following troubleshooting steps.

Hey there,

Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.

2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

3. Contact the web host support, to whitelist cornerstone-endpoint from ModSecurity or similar server security system. Don’t let go of your web host support just yet as you will still need them to do the next step.

4. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '768M' );

Only if none of that helps, please give us the following info in a Secure Note.

• WordPress Login URL
• Admin level username and password
• FTP details (contact your web host if you’re not familiar with this).

Thanks.