Cornerstone is not working | Can not edit pages or Theme Options

Support
#1

Hi,

I use the X-Theme in version 7.1.2 on WordPress 5.3.1. Cornerstone is not working.

  • I open the customizer in the frontend and click on “Customize X in Theme Options”. After this I dont´t see the X Theme options. In the adress bar I see the URL “https://MYDOMAIN.de/#/options” - but I´m on the cover page. Same if I click on “X -> Theme Options” or “X -> Cornerstone”, “X -> Templates” or “X -> Global Blocks” in the Backend.
  • I don´t can work on sites with Cornerstone Editor. If I open the page and click on “Edit with Cornerstone” I will be forwardet to the cover page (URL: https://MYDOMAIN.de/#/content/356).
  • I tryed to re install Cornerstone. After new installation the Cornerstone Plugin I get the following error:
  • Warning: Declaration of X_Plugin_Upgrader_Skin::feedback($string) should be compatible with WP_Upgrader_Skin::feedback($string, …$args) in /homepages/yy/xxx/htdocs/web/folder/wp-content/themes/x/framework/functions/updates/class-x-tgmpa-integration.php on line 263
  • Warning: Cannot modify header information - headers already sent by (output started at /homepages/yy/xxx/htdocs/web/folder/wp-content/themes/x/framework/functions/updates/class-x-tgmpa-integration.php:263) in /homepages/yy/xxx/htdocs/web/folder/wp-admin/includes/misc.php on line 1252
    *Warning: Cannot modify header information - headers already sent by (output started at /homepages/yy/xxx/htdocs/web/folder/wp-content/themes/x/framework/functions/updates/class-x-tgmpa-integration.php:263) in /homepages/yy/xxx/htdocs/web/folder/wp-admin/admin-header.php on line 9

What can I do? Thank you!

WordPress Environment

Version - 5.3.1
Debug is on - No
Language - de_DE
Is Multisite - No
Memory Limit - 512M

Web Server Configuration

Software - Apache
PHP Version - 7.3.12
MySQL Version - 5.7.28-log

PHP Configuration

Post Max Size - 64M
Time Limit - 50000s
Max Upload Size - 64M

Active Theme

Name - X
Version - 7.1.2
Cornerstone Status - Enabled
Cornerstone Version - 4.1.2

Active Plugins

Must-Use Plugins

  • ManageWP - Worker Loader

Other Plugins

  • ManageWP - Worker 4.9.2
  • Advanced Custom Fields: Theme Code 1.4.1
  • Advanced Custom Fields 5.8.7
  • Better Search Replace 1.3.3
  • Classic Editor 1.5
  • Contact Form 7 5.1.6
  • Cornerstone 4.1.2
  • Maintenance 3.85
  • WP Health (Formerly My WP Health Check) 1.8.9
  • Pods - Custom Content Types and Fields 2.7.16.2
  • Redirection 4.5.1
  • Server IP & Memory Usage Display 2.1.0
  • UberMenu 3 - The Ultimate WordPress Mega Menu 3.6.1
#2

Hi Sebastian,

Thank you for writing in, what you are seeing is the PHP Warning messages. This usually appears when a variable is null or not yet initialized. You can get rid of these messages by disabling your debug mode. You can do this by opening wp-config.php and adding


define('WP_DEBUG', false);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should no longer be seeing the PHP Warning messages.

WP DEBUG

Let us know how it goes,
Cheers!

#3

Hi @friech,

thank you for your fast answer. It helps.

  • But Cornerstone is not working. I don´t can open Cornerstone to edit any page and I don´t can open the Theme Options.
  • I have already reinstalled the X-Theme and Cornerstone. No changes.

What can I do?

Thank you and greetings,
Sebastian

#4

Hi Sebastian,

Your settings above seems good enough to load the Cornerstone builder. X theme and Cornerstone are updated too and you already tried to reinstalled. Can you try these 2 more basic troubleshooting?

1.Plugin conflict test. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

2.) Customization conflict test. Your site is on COMING SOON mode so I can’t see if you have a child theme. If yes, try to switch to main X theme. Check the issue if it’s still there. If not check all your custom codes to see which one is affecting the builder.

In case both those is not the root cause of the issue, we need you to share site URL and credentials inside a secure note so we can double check your setup. Thank you.

#5

Hi @Lely,

thank ypu for your fast answer.

  • I have deactivated all Plugins - no changes. Cornerstone is not working.
  • A Child Theme is installed but not active. Only the X main Theme is active.

Here you find the access credentials. Thank you for your help:

#6

Hi Sebastian,

It is working for me when I checked few pages. No error at all. Is this happening on a specific page? If yes, please share what page. If not, can you give us more information on the steps you are trying to do so we can duplicate?

Also, what browser are you using? Can you try another browser? It might also be because a certain browser plugin.

#7

Hi @Lely,

yes. The browser is the problem. Its crazy.

In Firefox 71.0 (64-bit) AND Firefox Developer 72.0b7 (64-Bit) Cornerstone is not working in this WordPress Page. But in Chrome 79.0.3945.88 all is fine. Do you think its only a Firefox-Problem?

Thank you and greetings,
Sebastian

#8

Hello Sebastian,

This could be a browser related issue. It could also be just a browser cache issue. The next encounter this, please try to clear your Firefox browser cache or use private browsing mode in Firefox and test your site again.

Best Regards.

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.