Cornerstone is not loading properly

[trybeadmin]

Hi theme,

I have been experiencing some technical difficulties with cornerstone. When i design a page, i receive this screen.

I have tried to turn off all third party plugins to check if there is any plugin conflict. There was no plugin conflict.

Do let me know what i can do. Thank you!

[Joao]

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

• Link to your site
• WordPress Admin username / password

All the best!

[trybeadmin]

@Joao

Hi there i have added a secure note with the login credentials.

[Joao]

Hi There,

You are running an older version of X with a newer version of Cornerstone.

Lets try a manual update this time , please do the following :

1 - Revoke your purchase code from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

https://theme.co/apex/licenses

2 - Temporary disable any caching plugins and purge all your server cache.

3 -Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

https://theme.co/apex/dashboard

4 -Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

5- Latest version of Cornerstone will be installed automatically when you head over WP Admin > X section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.
Thanks!