Cornerstone is not loading in production, works in development

Support
#1

The logo just bounces when I try to load cornerstone. I did follow recommendations in other posts regarding system resources and htaccess. I see the following four errors in the console (below). I don’t believe this is a plugin conflict or a javascript conflict because I made a copy of the site in a development environment on the same server and Cornerstone works there. I don’t get the same errors in that environment.

menu.min.js?ver=1.11.4:11 Uncaught TypeError: o.widget is not a function
at menu.min.js?ver=1.11.4:11
at menu.min.js?ver=1.11.4:11
at menu.min.js?ver=1.11.4:11
(anonymous) @ menu.min.js?ver=1.11.4:11
(anonymous) @ menu.min.js?ver=1.11.4:11
(anonymous) @ menu.min.js?ver=1.11.4:11

autocomplete.min.js?ver=1.11.4:11 Uncaught TypeError: u.widget is not a function
at autocomplete.min.js?ver=1.11.4:11
at autocomplete.min.js?ver=1.11.4:11
at autocomplete.min.js?ver=1.11.4:11
(anonymous) @ autocomplete.min.js?ver=1.11.4:11
(anonymous) @ autocomplete.min.js?ver=1.11.4:11
(anonymous) @ autocomplete.min.js?ver=1.11.4:11

gdsr.js?ver=1.9.22:1 Uncaught TypeError: Cannot read property ‘msie’ of undefined
at gdsr_ie (gdsr.js?ver=1.9.22:1)
at HTMLDocument. (gdsr.js?ver=1.9.22:1)
at i (jquery.js?ver=1.12.4-wp:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
at Function.ready (jquery.js?ver=1.12.4-wp:2)
at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
gdsr_ie @ gdsr.js?ver=1.9.22:1
(anonymous) @ gdsr.js?ver=1.9.22:1
i @ jquery.js?ver=1.12.4-wp:2
fireWith @ jquery.js?ver=1.12.4-wp:2
ready @ jquery.js?ver=1.12.4-wp:2
J @ jquery.js?ver=1.12.4-wp:2

(index):14 Uncaught TypeError: Cannot read property ‘includes’ of undefined
at HTMLAnchorElement. ((index):14)
at n.access (jquery.min.js:3)
at n.fn.init.attr (jquery.min.js:4)
at HTMLDocument. ((index):10)
at j (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.K (jquery.min.js:2)

#2

Hi Jim,

Please try to reinstall Wordpress Core, X theme, and cornerstone. See this guide. Check manual update on that documentation. Possible reason might be some files are corrupted during an update. If the issue persist after that, please provide site URL and credentials inside a secure note for both production and staging site so we can see your setup. Thank you.

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#4

Hi Jim,

Thank you for the credentials, the issue could be one of your plugin or one of your custom scripts.

Please do testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that did not work, try switching to the parent X theme and see if that resolves the issue. If it does not, then remove all your customizations from the child theme and add it one by one until you see the culprit of the issue.

Let us know how it goes,
Cheers!