Cornerstone is no longer working in X theme

I recently tried to do some updating on my website. When I select the Cornerstone option in the backend, I get the following error message. I haven’t made any changes lately and noticed recently I was getting 404 errors when I viewed google analytics. I am assuming that there must have been and update of some kind? Please help … need to update my website content ASAP.

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Hey @jwalt1,

Thank you for reaching out to us. This usually happens when you update X and don’t update Cornerstone and vice versa which brings compatibility issue. Always make sure to update both X and Cornerstone to avoid conflicts and potential errors. You can find the latest version numbers here: (https://theme.co/docs/version-compatibility) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

If the issue persists then please perform the following troubleshooting steps:

  1. TESTING FOR PLUGIN CONFLICT
  2. CHILD THEME
  3. CSS/JS CUSTOMIZATION
  4. INCREASING PHP MEMORY LIMIT
  5. DISABLING CACHE
  6. DISABLING CDN
  7. BUILDER PREVIEW ERRORS

If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

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