Cornerstone is causing internal server errer

Support
#1

My site is hosted on GoDaddy Managed Wordpress. I have been using X theme for years and have never had any issues. GoDaddy automatically renewed my SSL this morning and in doing so, it seems they modified my wp-config file which removed the memory limit increase. I don’t know if this has anything to do with the internal server errors I am now facing, but I can’t figure out what is going on. I have added the memory increase back in to 512M but still no luck.

The site was working today - I had orders (woocommerce) right up till I logged in tonight. The last order came through at about 8pm. By 8:30, the site was giving me internal server error.

First, I disabled all plugins by going into FTP and renaming the plugins folder. That brought the site back, but then the site was just showing all the cornerstone code. So, I installed cornerstone and immediately got the internal server error again.

I disabled the cornerstone plugin and then uploaded the PRO theme that I just purchased because of BF sales prices. =) But, sadly I got the internal server error trying to activate the theme. I then had to login to phpMyAdmin and change the specified theme in the template column in the options table. I switched to Twenty Seventeen theme and that brought the site back again. Then I put Cornerstone back in the plugins folder and went to the admin plugins page and attempted to activate Cornerstone but again I got the internal server error.

I am able to reinstall and activate other plugins, but not cornerstone. The site is running very slowly which is unusual as well.

I chatted with GoDaddy support, but they were no help…just said it is a problem with my plugins or themes and denied all responsibility even though everything worked fine till today.

I’ve been trying to figure this out for 4 hours now. Do you have any thoughts?

#2

I think my memory increase finally took effect. Either that or GoDaddy corrected something on their end because it seems to be up and running again. Disregard this for now.

#3

Hey Luke,

Since you already have done testing and found that activating Cornerstone and Pro only leads to the internal server error, it’s possible that there’s now some part of Cornerstone conflicting with Godaddy.

Please give us the following information in a Secure Note

  • WordPress Login URL
  • Admin username and password
  • FTP access

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks.

#4

Thank you Christian. I’m going to continue testing. If it starts happening again, I’ll report back.

#5

Hi Luke,

Please let us know, if anything found in testing.

Thanks

#6

I think it just stems from the fact that they removed the memory limit increase from the wp-config when they renewed my ssl this morning. I added it back and also added it to the user.ini (php.ini) file. After about an hour, those changes took effect and the site is back up and running at full steam. I think it’s all good. Sorry for the scare!

#7

Hi Luke,

Great that your website is working fine now.

Thanks

#8

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