Cornerstone help for this newbie

New to using X and Cornerstone. I have no communication with our original site designer, and I need to update text, images and more. I log into our site’s backend and all the pages need to be edited with cornerstone, but it wont load.
It just tells me “Uh Oh! Details helpful themeco support can be found in the browsers developer tool console.”
What do I do? I’m not a programmer, and I need help.

Hello Peter,

Thanks for writing in! Can you please confirmed that you have updated to the latest versions?
Our latest versions are:

  • X theme 8.1.5
  • Cornerstone 5.1.5
  • WordPress 5.6
  • PHP 7.4

This latest release contains fixes for several issues so be sure to check out the changelog:

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Please let us know how it goes.

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