Cornerstone has stopped working

Support
#1

Hi Cornerstone has stopped working. Can’t open a page in it or edit anything. Same problem on all browsers.
Removed plugins etc but no luck.

#2

Hello There,

Thanks for writing in! Please make sure that you have updated to the latest version. The available version are:

  • Pro theme 6.2.4
  • WordPress 6.2
  • PHP 8.0

You can check out this documentation:

Best Regards.

#4

Sorry but after updating the theme and PHP, and flushing all caches nothing has changed. Cornerstone is not working and I am unable to edit the site.

#5

Further to the above issue the dropdown menu doesn’t work. There is content on the page so I don’t understand why it does not display.

#6

Hey @sarahlouisewaterhouse,

The website URL in the secure note can’t be reached, please update and give us the exact URL.

Thank you.

#8

The corrected URL is in the secure note. As the previous person helping had posted a screenshot of the inside of the site I was unaware the suffix was incorrect. Thanks

#9

Hello @sarahlouisewaterhouse,

I went ahead and checked your site it seems that there might be the issue of plugin conflict or cache issue, I would suggest you purge all the cache from the cache plugin and temporarily deactivate the SiteGround Optimizer plugin and then check it again. Please note you must troubleshoot a few of the common issues before posting a new thread.

Thanks

#10

That worked. Thank you so much.

#11

You are most welcome @sarahlouisewaterhouse

#12

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