Hi,
Cornerstone 3.5.5 is not loading on my site running 6.5.6. Theme Options does the same thing - it never gets past the pulsating “loading” graphic.
I tried updating to 7.0.4 and Cornerstone 4.0.4, but encountered the same problem. As the site had a couple of layout problems that I couldn’t resolve due to the loading issue, I restored to 6.5.6 and Cornerstone 3.5.5.
Please could you take a look for me? Many thanks!
Hello Michael,
Thanks for writing in!
After you have updated WordPress core, X theme 7.0.4 and Cornerstone 4.0.4, please update all other plugins as well. And then since you have installed WP Super Cache and Autoptimize plugin, you will need to clear your plugin cache and regenerate the minified JS and CSS files before you test your site again. For best results, temporarily deactivate WP SuperCache and Autoptimize plugin so that the latest code from the updates will be serve by your server and not the old and cached of your site.
Hope this helps. Please let us know how it goes.
Thanks, you are right - it is Autoptimize that’s causing the problem. Disabling it resolves the issue.
However, when the plugin is enabled, even after the Autoptimize cache is cleared, the problem returns. Autoptimize has been working fine up until this moment, and I haven’t added any new plugins or made any changes.
Any idea why this might be happening? For example, is there any additional javascript that I should exclude from Autoptimize in order to allow Cornerstone to function?
It’s ok, I figured it out - Autoptimize has an option to disable for logged in users. This option allowed Cornerstone to work again.
Thanks for your help in identifying the problem.
Glad we could help.
Cheers!
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