Cornerstone garbage due to zoho form html code

Support
#1

Hi,
I’m getting some Cornerstone code garbage at the bottom of this page : https://www.sellandsign.com/en/discover-sellsigns-simple-electronic-signature-solution/

This is caused by the Zoho Form HTML code pasted in a Text component. Removing this HTML code is not an option.
Any advice?
Thanks
Best Regards

#2

Hello @calinda,

Thanks for writing to us.

It might be the issue of any HTML markup breaking on any plugin conflict. I would also suggest you troubleshoot a few common issues before we examine your site settings

1.Plugin Conflict
2.Theme Update related issue
3.CSS/JS Customization

If that does not help you, please provide login credentials for your site in a secure note to examine it further, including:

  • WordPress Login URL
  • Admin level username and password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Thank you for your feedback. I added the login information to the initial post.

#4

Hey @calinda,

I changed the implementation of the code, I used Content Area element instead of Text element to add the HTML and then moved CSS from the code to the Cornerstone’s CSS section and similarly moved all JS from the code to the JS section

This seems to have fixed the issue and the error in the browser’s console. Please clear all caches and test your page now.

Hope this helps!

#5

Hi @nabeel,
Thank you. However, I cleared the cache and hard reloaded the page, and I still get the issue. How do you verify it as fixed?
Thanks
Best Regards

Discover_Sell_Sign_s_Customized_Electronic_Signature_Solution_-_Signature_électronique
Discover_Sell_Sign_s_Customized_Electronic_Signature_Solution_-_Signature_électronique1793×820 89.3 KB

#6

Hi @calinda,

I just check the page your having an issue but it seems my colleague already fixed the issue. I suggest that you clear your browser cache.

This is what I see on my screen and this is the first time visiting your website.

image
image1345×657 88.3 KB

Hope that helps.

Thank you.

#7

@marc_a, thank you. I cleared the cache but still have the issue. It is not at the top of the page. Did you scroll down to notice it?

Discover_Sell_Sign_s_Customized_Electronic_Signature_Solution_-_Signature_électronique-2
Discover_Sell_Sign_s_Customized_Electronic_Signature_Solution_-_Signature_électronique-21714×905 98.5 KB

Best Regards
Alex.

#8

Hi Alex,

It seems that the JavaScript functions are the reason behind your issue. I have copied the Form into a test page and found the issue, and removing the JavaScript function from that code will resolve the issue. I have added the functions into the Page JS. I found that you have done a similar in the page where the issue occurs, but the function are not removed from the code added to the Text element. I would suggest you check the test page created and copy the code from the Text element for use.
Please find the test page URL in the secure note.

Hope it helps.
Thanks

#9

Thanks, I moved the javascript code to the page JS section and it solved the issue.

#10

Glad to hear that, Alex!

#11

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.