Cornerstone extremely slow

Support
#1

Hello,

We have 2 websites, ctree.nl and eneebel.nl both with the same provider and same website packages. Ctree is full of plugins and the page editing with corenerstone is loading within a couple of seconds. The new site eneebel.nl has only 2 plugins cornerstone and under construction, page editing with cornerstone loading here takes minutes and gives sometimes this message:

I’ve tried already every suggestion in the other support forum topics. Any advice?

#2

Hi There,

Thanks for writing in! First of all, could you please try checking your server configurations.

You can install this plugin (https://wordpress.org/plugins/wp-serverinfo/) then head over to Dashboard -> WP-Serverinfo to check your server information.

-Check your PHP version running on your server and make sure that you’re using PHP 5.6.32 or later version.
-PHP Max execution time we recommend at least 120 seconds or higher

  • Check your WordPress permalink settings. Head over to Settings -> Permalinks section and choose the option Postname and save changes to regenerate your permalink settings.

Also try adding the following code into your wp-config.php file which is at the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the following line:
/* That's all, stop editing! Happy blogging. */

If you’re using any caching plugins, make sure to disable it temporarily and if you’re using ClodFlare, please refer to the following article (https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/)

Let us know how it goes.
Thanks!

#3

Hi,

thnx for the prompt reply. I have ve checked both sides with wp-serverinfo. Ctree (the fast one, has PHP v5.6.31 with PHP Max Script Execute Time of 60s. Enebeel (the slow one) has PHP v7.1.10 with PHP Max Script Execute Time of 120s. Both sides have permalinks settings to postname. I’ve already tried the adding of the code WP_Memory limit and max_memory limit but that did not help.

#4

Are these sites hosted on the same web host? The error message is related to caching. Please ask your web host if they have built-in caching and if so, please ask them to clear all caches then deactivate caching while you’re building your site.

Thanks.

#5

The error message comes sometimes. Most of the times the editing page of cornerstone eventualy loads but takes ages. I not know if both sites are on the same host, i don’t so, it’s a shared platform but ctree we launched 2 years ago, eneebel 2 days ago, it would be very coincidental that these 2 sites are on the same host. I’ve asked my provider.

#6

Just to be sure: this is the loading screen that takes minutes:

#7

Hi There,

Can you please confirm that your server cache has been cleared if there is any ? as mention by @christian_y in the above message. If so please send us your WordPress login details in a secure note. so that we can have a look on to the issue.

Thanks

#8

Hi, i’ve send the login details in secure note. thnx in advance!

#9

The provider has confirmed that there is no caching active and both sites run on the same configuration

#10

Hi There,

Thanks for the details.

I checked your site and the cornerstone loading fine for me, without any delay in loading.

Please let us know if the issue has been resolved in your end too.

THanks

#11

Hi, i have check but it takes me still a minimum of a minute to load. Eventualy it will load.

#12

Hi there,

It’s a common issue with shared hosting, your resources are too limited especially the memory. Even if you increase its limit, it will still force your site to use around 40mb to 64mb only. It would load sometimes, but with multiple sites sharing same resources, there will be a time that it will not really load, especially when there is a great traffic. Other sites hosted on the same machine could affect your site. I recommend trying some cloud hosting.

I see many issues similar to yours, and when I checked the logs, the real cause is memory exhaustion even though the limit is already increased. I also suggest contacting your hosting provider to see if there is any limit on memory or it can increase. You can’t override the limit imposed in a shared hosting through wp-config.php.

Thanks!

#13

Hi,

thnx for the reply and support. I will contact my hosting provider.

#14

Let us know how it goes!

Thanks

#15

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