Hi,
I have been seeing weird errors on the backend of pages that are designed with cornerstone. I made a few updates and noticed these errors. What do they mean and how do I get rid of them? Another issue I’m having is I can’t seem to add gallery images to some of my products in the standard wordpress backend.
Additional info. will be included in a secure note.Hello @fantasy_5,
Thanks for writing to us.
I tried to access your site dashboard, and it seems that the page builder is working fine. It might be an issue of browser cache. I would suggest you please clear your browser cache and recheck it.
Thanks
Hi, @prakash_s
I cleared my cache several times. Even now… when you go to those pages and tick the save option the error still appears. It doesn’t appear if you’re just editing the page. It is only when I save it. I’ve never seen these errors before. As earlier mentioned, another issue I’m having is I can’t seem to add gallery images to some of my products in the standard Wordpress backend. The product in particular would be the haibrush(link provided).
Hey @fantasy_5,
I have checked your page and I can replicate the error. The changes is saved by the way.
I also checked one of your products. It has a product gallery in it already.
Cheers.
Hi, @ruenel
Yes, gallery images were added to a number of products, but this particular product does not save the gallery images once they are added. https://www.shopatkei.com/product/melanin-crown-flex-detangler/ I even duplicated the product and same problem. I am also okay with the current the design of the page you added the row to. I can edit it the error still exists after the page is saved. How can the error be removed? What is causing it?
Hello @fantasy_5,
I do not have an issue adding a Product Gallery images to the mentioned product.
Please see the secure note below for the link of the product page where you can see the product gallery.
I would highly recommend that you clone your site to a staging site so that we can turn OFF or deactivate the plugins one by one. I have a hunch that the error issue is a caused by one of the plugins.
Best Regards.
Hi, @ruenel
There’s most definitely something going on because I tried to add more products to the update and when I saved it all of them disappeared, but one. Please do what you can.
Hi @fantasy_5,
I was able to add a product with no issue. It has a featured image and a featured gallery as well.
Thanks.
Hi, @ruenel
Something is happening and I can’t quite put my finger on it. I recorded a short video so you can see what’s happening whenever I try to add images to the product gallery.
Hey @fantasy_5,
It may seem to me that the Elementor AI is causing the issue. Please contact their support for further assistance since this is a 3rd party plugin.
Thanks.
Hi, @ruenel
Thansk for the headsup. It’s really weird that you can add products and they say with ease, but I can’t. I will reach out to them momentarily and let you know how it goes. Thanks again.
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