Cornerstone error 500

Support
#1

Dear friends, I am two days that I am going crazy for a 500 error after updating Cornerstone. I do not know what to do. Can I communicate my WP and FTP credentials to you?
Website www.ferlito.it

#2

Hello @ferlo61,

Thanks for asking. :slight_smile:

Error 500 could mean a fatal error. Could you please enable the debug mode? You can do this by opening wp-config.php and adding define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

You can also take a look at following article for some solutions to resolve the issue you are facing:

https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Thanks.

#3

Hi, it’s impossible enter in my wp-admin page.
I’m very worried about this affair, caused by Cornerstone. Now I send you both the wp and ftp credentials and I ask you to please restore my site.
Thank you so much

#4

RESOLVE! The problem were in anti malware program in cPanel calling IMMUNIFY that put Cornerstone in quarantine.
Thank you for the support
Massimo

#5

Glad to hear you got it sorted, Massimo.

Cheers!

#6

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