Cornerstone edits not saving

Support
#1

Cornerstone is not saving my edits on my home page. I created my site locally, and uploaded to server. After upload, my hours and contact info at the bottom of the page were displayed incorrectly. Using Cornerstone to correct, I can insert my coding but it does not display on the page. It simply displays everything as text, and all inline. I can save and refresh, get no error messages, but the changes are not reflected. www.artisansofkingsbury.com

Monday – Friday 8am – 6pm

Saturday 10am – 3pm

Sunday Closed

#2

Hello There,

Thanks for writing in! Your changes must have been save in Cornerstone. Please be advised that newlines and line breaks in text element will be converted into <br> and <p> tags automatically. All your changes did not display in your live view of the page because of caching. Did you install a 3rd party caching plugin? Please clear your plugin cache first before testing your site.

And since you are using SiteGround, could you please clear your site cache or temporarily disable the supercacher in your hosting panel? The SuperCacher is developed by SiteGround exclusively for their customers. It increases the number of hits a site can handle and boosts the website loading speed. The SuperCacher includes 4 different caching options for maximum optimization of your websites. You can access the tool by clicking on the SuperCacher icon in your cPanel.

For more information about this, please check it out here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm

Hope this helps.

#3

Finally getting back to this, after an unplanned leave. Edits will not save, SuperCacher is turned off. Also, edits do not reflect in Cornerstone even prior to save.

#4

One more thing to note, any text edits will save, but any layout formatting with markup will not display in preview, or when saved. I have tried using both Visual and Text editor, and nothing saves. My other sites have no problems with this.

#5

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#7

@sactown024

Please open up a new thread with regard to your issue. Also please never share your confidential information on other member’s threads.

Thanks!