Cornerstone editor not working on my website

When I go to make edits to my website pages with “edit with Cornerstone”, a wheel comes up and just keeps spinning and spinning, but it never brings up the page in cornerstone to make edits.

My plugin’s, theme and cornerstone are all up to date.

Please advise.

FYI - this is happening in my Chrome browser. I will try it in Firefox now to see if that resolves the issue.

Okay I was able to get in using Firefox. Any reasons why it would stop working all the sudden in Chrome?

Hi There,

We need to check the issue directly. You could try testing for a plugin conflict first. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. If the issue persist, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

How can it be a plug in on the site, when the issue isn’t occuring at all on the site while working on it in Firefox?

It is much more likely that there is some form of conflict within google chrome and the editor, no?

Hi There,

It is possible, as the browsers have different engines.

Also could be related to an addon installed on your Chrome.

Please test in a different computer.

If you the issue is resolved, you will know it is isolated to your Chrome browser.

If you can´t resolve it by testing the plugin conflict and testing in a different Chrome installation, please provide your credentials as suggested by Lely.

Thank you

OK I will test on my laptop and let you know.

Sure, please let us know the result :slight_smile: Thanks!

It started working again - thank you.

You’re welcome. Could have been just the cache.

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