Cornerstone editor not loading on any page

[elaine_ms]

Regardless of the page I’d like to edit, the Cornerstone editor is not loading. This is preventing me from making any edits to my website.

Screenshot:

My website is https://sourcebusinesssupport.co.uk

[tristup]

Hi Elaine,

Thanks for reaching out.
It seems that the 3rd party plugin SG Optimizer might be the cause behind the issue, I would suggest you deactivate it temporarily and check if the issue still exists or not. If that issue does not exist I would suggest you report the plugin author on this, if you need to use the said plugin.
If that still exists, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[elaine_ms]

Thank you.

I’ve been in touch with the SG Optimiser developer and they’ve checked the settings for minified Javascript. All fixed and working again now.

Elaine

[tristup]

Hi Elaine,

Glad that everything is working now.

Thanks