Cornerstone Editor does not work

Support
#1

I am working for quite some time on a new website and now the editor stoped working. When I try to edit a page in Cornerstone, and go to the content section, then click on the ‘edit’button’ nothing happens. I only see the Cornerstone logo.

I did not change anything in my website, it suddenly stopped. I have allready deactivated and reactivated all of my plugins. Since I am not a developer I find it very hard to understand the troubleshootings on the forum so I hope you can help me a bit more.
The url is www.adapt-ba.nl

1 Like
#2

I’m also having the same problem. Does this have something to do with the new Wordpress version that was updated yesterday?

#3

Hi @tessadevor,

The username/password doesn’t work.

Could you please check?

Hi @MJHB, please create another ticket and provide more information so we can help you better.

Thanks.

1 Like
#4

Hi Thai,
See the secure note. The username/password is case sensitive.
tnx in advance

#5

Hi Thai,
Not sure if you did something behind the scenes but my editor is working properly again.

#6

Glad it’s working now.

Cheers!

#7

Hi Nabeel,

Now the same problem occurs again. What is the reason for that? Can you please help me out?

Thanks,
Tessa

#8

Hi there,

It’s the redirection, do you have some rewrite? Would you mind providing your FTP login credentials as well?

Thanks!

#9

Hi Rad,

I’ve updated the secure note with the requested.

Tessa

#10

Hi there,

I did some testing and this time it’s not due redirection, with a bit varying. I like to check it through FTP and my IP is blocked after few retry. Could you remove the blocking for now?

Thanks!

#11

Hi,

I cannot see how I can deblock your IP in my hostingmanager. What I can do is putting your IP on the whitelist. Can you give me your IP?

Tessa

#12

Hey Tessa,

We’re sorry but we could not provide an IP because first, we’re using dynamic IPs. And, support staff are located in different parts of the world so it isn’t feasible to give you an IP or block of IPs. Please contact your host to disable IP restriction.

Thanks.

#13

Hi Christian,
I have contacted my host and unfortunaterly they cannot disable the IP restriction when I cannot provide the IP adress. What might help is that I can deblock IP based on country name. If you can provide me the name of the country of countries, I can deblock those. Can you?
If that is not an option, is there any other possibility how you can help me? My site is down for a couple of days now…hope we can fix it soon.
Thanks,
Tessa

#14

Hi There,

Please ask to unblock to Philipines, India, Thialand, Vietnam, Brazil, Austria & USA.

Thank you

#15

I can add only 4: I have added Philipines, India, Thailand, Vietnam. Hope this is enough?

#16

Hi there,

Thanks, I can log in to your FTP now but now, It won’t let me access your site. Looks like it blocked me again this time.

Please turn off the IP blocking on both ends so we could troubleshoot it all the way :slight_smile:

Thanks!

#17

Hi there,

Any idea how I can do that?

Tessa

#18

Hi Tessa,

I’m from one of the country you unblock but I still could not access your site.

Please contact your host and see if they can resolve this issue.

Thanks

#19

Hi there,

I have contacted my host. They have told me that they need a specific IP to deblock it from the firewall.
But, because I have deblocked certain countries, using an other IP from a country on the whitelist should help. Can you please try with an other IP or, otherwise, think with me for an other solution?

Thanks,
Tessa

#20

Hi There,

Sorry but we can not provide an specific IP, because most (if not all) of us is in dynamic IP, meaning it change every time we restart/on the modem.

Fortunately, I’m from one of the country you unblock so I was able to check your Cornerstone. Here is your issue.


That means your site is exceeding the memory limit that your host is giving you. I’ve added that two lines of code below on your wp-config.php file to deliberately increase your PHP memory limit.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

The Cornerstone is working now.


Hope it helps,
Cheers!