Cornerstone editing

[jdfrizzell]

I suddently cannot edit in cornerstone. It says the preview could not load due to iframe response being incomplete.

[ruenel]

Hello @jdfrizzell,

Thanks for writing in! Please check out this troubleshooting guide first:

• Warnings in the Builders | Themeco Docs

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Best Regards.

[jdfrizzell]

Here is our login info:

• removed by staff

The page that does this is “2022 Choir Trip”

[tristup]

Hi @jdfrizzell,

I have checked your website and found that you are still using the older version of X i.e. 7.1.2. I would suggest you please copy your live site to a staging server and update the X theme and the Cornerstone by following the below steps.

1. Delete the Cornerstone
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be in the latest version

As you are using a much older version you may need to create a few pages from scratch as a few of the shortcodes and elements are already deprecated in the newer versions.
If everything goes fine in your staging please migrate the staging server to live.

Hope it helps.
Thanks

[jdfrizzell]

Hi,

So I updated both x and cornerstone. It appears most of the pages I can edit. I cannot edit
https://acappellaconvention.com/choral-festival-honor-choir-a-cappella-festival/

And I created it after some of the pages that DO work.

I would love to not have to rebuild this from scratch.

Anything I can do?

J.D.

[ruenel]

Hello @jdfrizzell,

I have checked the page and I am seeing this:

It seems that you have created the page with the WP Editor. Be advised that only pages created with the Cornerstone Content Builder can be edited with Cornerstone. You cannot edit this page with Cornerstone unfortunately. It is best that you create the page from scratch.

Best Regards.