Cornerstone doesn't work anymore - loading forever

Support
#1

Yesterday I updated the cornerstone plugin and not it is not working anymore.

It is loading forever… any help?

Thank you

Laura

#2

Would you mind providing us with login credentials in a secure note? I’d like to take a closer look at what’s going on here. Thanks!

1 Like
#4

Hey @alexander can you help me?

Probably for the same problem, I can’t see or edit this page"

https://www.cloudrecover.com.au/benefits-of-cloud/

#5

Could you please add a secure note with login credentials? That way I can access your site and see the problem firsthand. Thanks!

#6

Also the leadpage plugin is not working correctly… basically I can’t edit pages or publish a new one.

Thanks

#7

I’ve taken a look and see that we have a 500 error when viewing that page. Could you please enable WP_DEBUG? https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG

This will allow us to see the error happening on that page.

#8

I just installed the plugin https://wordpress.org/plugins/debug/

I remind you that these are the problem are facing

I don’t want to make assumptions but things got worst when I installed the https and I updated plugins/theme.

#9

Hi There,

Upon further investigating, I see that you’re experiencing a plugin conflict with email before download plugin. I have disabled the plugin and now you should be able to access the page (https://www.cloudrecover.com.au/benefits-of-cloud/).

Also please disable your 3rd party plugins and purge your server cache to test your Cornerstone plugin conflict.

Let us know how it goes.
Thanks!

#10

Which plugin should I disable then?It is not clear to me and I still have problem with Cornerstone and leadpages.

#11

Hello There,

I am another staff checking on this topic. I noticed that you have several active plugins. This might lead to PHP memory exhaustion which would cause a loading error. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#12

I have done it but still having the same issue.

#13

Ok I found the problem: I can’t use leadpages plugin when I have https in the setting.

But If I use http only my website is not secure so what should I do to keep https and have leadpages plugin working?

#14

Hello There,

I have investigated this issue further and it appears that WP Hummingbird is causing the issue. I found it that it is the source of the issue because I disabled it. As soon as you activate this plugin, Cornerstone will not work.

I would recommend that if you edit a page, please clear your WP Rocket cache first and then disable the WP Hummingbird. After you have finished editing, you can clear the WP Rocket cache again and activate WP Hummingbird again.

Hope this helps.

#15

Hey @RueNel, I am still experiencing the same problem with leadpages plugin. (can’t edit or even select any page as it seems always loading).

As I mentioned, the plugin is only working when I have in the setting “http”, but I need to use" https" for security reason.

What should I do then?

Laura

#16

Hey Laura,

It would be best you contact the LeadPages plugin developer as they understand how their plugin works best. Moreover, we do not have support for third party plugins due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

I opened this page (https://www.cloudrecover.com.au/benefits-of-cloud/) in Cornerstone and it works.

Please clear your browser cache then test again. You could also test in incognito mode.

Thanks.