Cornerstone doesn't work after update to 2.1 - conflicts with Connections plugin

Support
#1

I am running WP 4.8.2 and X 5.2.0 and Cornerstone 2.0.6 and things work fine. When I update Cornerstone from 2.0.6 to 2.1, the editor stops working and only displays the list of content pages, but they are not editable. Going back to 2.0.6 resolves the issue. I deactivated all plugins and reactivated one by one to determine the conflict is with another plugin named Connections by Stephen A. Zahm, which is used for a member directory and is a necessary plugin and feature of the website. Can you please advise or assist with how to resolve this issue? Thanks in advance!

#2

Hey,

I have had the same problem. Thanks to you I tried deactivating some Plugins and it solved the Problem.
In my case the Plugins “Jetpack by Wordpress” and “WP Super Cache” caused the problems.

#3

Hi There,

Did you manage to solve the issue?

I have tested your website on my end and it seems to work fine.

Can you clear your browser cache and test it again and in case you are still facing issues, could you let us know which browser and device and specific page you are facing the issue?

Thank you

#4

Sorry, I wasn’t notified of your reply. No. It is not resolved. I believe you tested with the old version of Cornerstone, 2.0.6, which works fine and I can launch X and edit pages using Cornerstone. This is the version currently active, so the client can edit until this is resolved.

I just tried updating Cornerstone from 2.0.6 to 2.13 and and once I update I am not able to update the content of any pages. I can load and view them, but they are not editable and the list of contents remains on the left. I reverted back to 2.0.6, using our UpdraftPlus plugins backup from 10/7.

#5

Hi There,

Please update both X and Cornerstone again in the latest version (5.2.2 and 2.1.3 respectively), and please update the X – Google Analytics extension as well.

Remember to clear all caches after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

After the update and issue persist, would you mind not restoring it to older version so we can investigate the issue. Or if that is not an option, please setup a staging server and duplicate your site and lets do the updates there first.

How to Create Staging Environment for a WordPress Site

Thanks,

#6

I have updated X, Cornerstone and X - Google Analytics extension. The issue with the Cornerstone editing does exist and we are not able to edit pages currently. We will keep it this way until you have a chance to investigate. Again, turning off the Connections plugin does allow Cornerstone to work, but Connections is as necessary as Cornerstone to this website. Thanks, again for your assistance.

#7

Hello There,

I have logged in to your site again and I noticed that you have several active plugins. I am guessing that when both Cornerstone 2.1.3 and Connections plugin is active, there is an error on the page. Could you please enable the debug mode so that we can find out the error? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail. And by the way, ​we recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#8

I have added the code to wp-config.php and I do see the errors reported, but I don’t have a clue what they mean or how to resolve them. :confused: Thanks!

#9

Hello There,

Thanks for updating in! Is it possible that you post the errors in your next reply so that we can analyze and figure out what it is all about?

Thank you in advance.

#10

This is the error: Failed to load resource: the server responded with a status of 500 (Internal Server Error)
This is the URL given: http://wpcknox.org/cornerstone-endpoint
This is what I see at the URL given above {“success”:false,“data”:{“invalid_user”:true,“message”:“nonce verification failed.”}}

I found other posts reporting the same error message and they were told by staff to contact their host to whitelist cornerstone-endpoint. I contacted GoDaddy this morning and was told that they do not “whitelist” URL’s. He said a 500 error is pretty generic and didn’t feel the URL was being blocked by security and I suspect this is correct because Cornerstone works if I disable the Connections plugin, so if anything is blocking it, it might be the other plugin. However, I am rolling back to the previous version until the issues are worked out and hopefully that ridiculously small content editor will be made larger by then.

#11

Hello There,

Thank you for letting us know the errors and that you also reverted back to the old version. Please do not update just yet. We are ironing most of the issues present in the latest release. An release update is on its way and will be available soon in automatic updates. This will include a better version of the tnew text editing control with expanded mode. For more details, you can check out the release candidate from here:
https://theme.co/apex/forum/t/pro-1-2-4-rc1-x-5-2-3-rc1-cornerstone-2-1-4-rc1/11736

Please bear with us.