Cornerstone doesn't load and can't edit pages

[Grow]

Hi team,

since almost a week I had issues when trying to edit pages with cornerstone. It just keeps on loading and nothing happens except the cornerstone logo spinning.

I have not installed any new plugins (only updates) and tried to check for third-party conflicts with plugins by deactivating them, but no luck. I’ve cleared the style cache and checked with the hosting provider, but nothing helps. They can’t see any issues from their side so I assume there’s something with the theme.

[Prasant]

Hello @Grow,

Thanks for asking.

I checked the page and in dev tools I see a error message that indicates two possibilities i.e it’s a plugin conflict or Cornerstone is not properly installed or updated. Now as it’s a live website I am not allowed to fiddle with the same. In that regards, please do following:

1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
2. If plugin conflict does not resolve the problem then from Plugins > Installed Plugins deactivate and delete Cornerstone (this will no delete the work you have done). After that visit X menu to automatically install Cornerstone. See it that resolves the issue.

In case problem is still there, please give us the permission to further troubleshoot the problem. Please note that while we are doing the testing, website may have temporary layout issues.

Thanks.

[Grow]

Hi Prasant,

thank you for reply. I’ve tried the steps you suggested and after having deleted Cornerstone and going back to the X-menu, it says “unable to automatically install Cornerstone, please install manually” and directs me to the Apex support forum…

Please help me out here and you are more than welcome to troubleshoot the problem (even if the site may be down for a while).

Thanks,
Håkan.

[Prasant]

Hello Håkan,

Thanks for updating the thread.

I have fixed the Cornerstone shortcode issue. Next, I deactivated all plugins from Plugins > Installed Plugins other then Cornerstone. Next, I opened the pages in Cornerstone and they are working fine. I suggest you test for plugin conflict. Steps have been mentioned in previous reply and narrow down the plugin that’s causing the problem. For now I have re-activated all the plugins.

Thanks.