Cornerstone does not work at all

[bernbeam]

Hi there,

i do have the problem that cornerstone does not work at all. As soon as i try to do anything with CS only the spinning wheel runs…

I have Pro Theme updated to 5.1.4, as well as all plugins. I did check also for a plugin conflict and cleared the caches. And i also do not have the SG Optimizer plugin mentioned in some other posts which i did check. Nothing helps.

This is my URL: http://photograms-deluxe.com

Can you help me with this issue?

Thank you,
Bernhard

[prakash_s]

Hello Bernhard,

Thanks for writing to us.

It might be the issue of version compatibility or cache issue. I would suggest you, please troubleshoot a few of the common issues with our troubleshooting guide. I would also suggest you follow these steps.

1. Activate the default theme of WordPress and deactivate the Pro theme
2. Delete the Pro theme
3. Download the fresh copy of the Pro theme from the Themeco account dashboard
4. Reinstall the Pro theme

If it doesn’t work for you, it would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password
• FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks