Cornerstone does not open

[larrykin]

I tried everything, adapted all extensions in my wp-config.php according to the information in the forum. But nothing changes. The cornerstone - symbol rotates and nothing else happens. I am still going crazy.

[christian]

Hey Markus,

Sorry to hear you’re having an issue with Cornerstone and thank you for testing the basic troubleshooting steps.

We can’t log in using the credentials you provided though. Please double check.

Thanks.

[larrykin]

Hi Chistian, sorry to hear.
Please try it again with the customized data.

[prakash_s]

Hello Markus,

Thanks for sharing credentials I went ahead and checked your site dashboard. It seems that your PHP Memory Limit and PHP Execution Time Limit is less than 512M and 300 respectively.

I recommend the following troubleshooting.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks