Installed latest version and it completely shutdown my site. Anyone else experiencing this? I was able to restore my site by reverting to my backup.
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Hey @pdxstorytheater,
Thanks for reaching out!
It is hard for us to determine the actual issue because we don’t see the critical error. It would be great If you can provide us with the website URL that you’re having an issue with.
Thank you.
We are experiencing the same issue with all our sites. The moment we update Cornerstone the website crashes. Tried reinstalling the theme but this throws everything out of place.
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Hello @christines,
Thanks for writing to us.
It generally happens due to the cache I would suggest you please purge all the cache and then check it again. If it doesn’t work for you I would suggest you please have a look at our documentation to learn more about how to fix it.
If it doesn’t work for you I would suggest you troubleshoot a few of the common issues before we investigate your settings.
If none of those work, I would suggest you please create a new thread and share your details. It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin-level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
Hello @spindriftloop,
I tried to access your site but it is not working at the moment, I would suggest you please don’t post your login details on other threads since it is accessible to the thread owner. I would suggest you please post your query to a separate thread(new thread) and share your login details and FTP details as well so that we can check it on our end.
Thanks
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