Cornerstone Crashing Site

[GgAcE]

It appears the latest update to cornerstone is causing chaos on my site. I was 100% fine yesterday with my edits & such. I took the day off today to work on the site & it appears the latest update just isn’t working for me.

After updating I found that cornerstone was causing a server error 500. After diving into the error logs, I am finding several lines of the following:

[01-Jun-2018 16:31:40 UTC] PHP Warning: require_once(removed path): failed to open stream: Permission denied in /websitepath/plugins/cornerstone/includes/cornerstone-plugin.php on line 105
[01-Jun-2018 16:31:40 UTC] PHP Fatal error: require_once(): Failed opening required ‘website path/plugins/cornerstone/includes/classes/styling/class-font-manager.php’ (include_path=’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /website path/plugins/cornerstone/includes/cornerstone-plugin.php on line 105

When I rename my plugins folder & visit wp-admin/plugins.php, I am able to disable the plugins & get back on the site. As soon as I enable cornerstone & make any attempt at an edit, the site crashes once again.

[alexander]

It looks like some of the files could have gone missing or were corrupted when WordPress ran the update. It could also be a file permission issue with your WordPress install.

Could you try fully deleting Cornerstone? Then visit X > Validation and it should reinstall Cornerstone at the latest version. Let us know if this makes a difference.

[GgAcE]

I did a complete wipe of cornerstone & the error came right back. I checked the directory permissions (755) & the file permissions (644) as well.

I have provided FTP access in the notes if you would like to take a gander as well.

[GgAcE]

I tried reinstalling everything & the moment I activate cornerstone, the site drops to a

is currently unable to handle this request.
HTTP ERROR 500

Added latest error lines to the secure notes.

Update: I deleted the theme & cornerstone & deactivated all plugs except for cornerstone. The error once again knock my site offline. 24 hours into this theme & it’s been a nightmare for me. Not how I wanted to spend my day off.

Last Update: I deleted ALL of the content on my site, did a fresh install of wordpress, The DB, etc. I installed X & allowed cornerstone to install. Much to my surprise, still crashing… Literally no content, no plugins, etc. Just X & cornerstone. Same permission error…

[christopher]

Hi Michael,

I did my best accessing your FTP connection and did many tests on your website and it is not working. Most probably it is a permission issue despite the fact that you already mentioned you did check that.

I suggest that you install the WordPress and the Theme and the Cornerstone in another temporary server or your local machine and test the case. It should work as I tested the case on my local installation and 2 online servers.

The installation must work ok on your local machine, then please move the installation which works ok on your machine to the server for further testing.

I am sure that it is a Permission or corrupt file because of security measures for example, but I can not pinpoint the actual problem.

Thank you.