I thought I had corrupted a page so I completely trashed it and started over but when I was done and added the grid at the top the attached image is what I got on the last save. All of the formating is gone although it seems to be ok on the site so far.
I am wondering what is causing this. Is it Essential Grid? I think TheGrid does much better but can not find a way to have both images from the media file or featured images in a post and video. Is there a way to do that with The Grid. It does work in Essential Grid.
Hi There,
Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
Thank you.
Hello, The page I am looking at is following: https://www.sowinteraction.com/staging-wp/trips-tours/multiday-kayaking-trips/
But right now I have stopped work until I am sure it is ok to proceed. Thank you. Georgia
@Jade I added the secure note in case you need to look on the back end. Thank you very much. Georgia
Hey Georgia,
Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.
I have logged in and investigated your issue. Please use the Essential Grid element. Adding an essential grid shortcode in a text element will result some issue because the text element will add or convert line breaks and new lines into <br> and <p>. And since you are using SiteGround, could you please clear your site cache or temporarily disable the supercacher in your hosting panel? The SuperCacher is developed by SiteGround exclusively for their customers. It increases the number of hits a site can handle and boosts the website loading speed. The SuperCacher includes 4 different caching options for maximum optimization of your websites. You can access the tool by clicking on the SuperCacher icon in your cPanel.
For more information about this, please check it out here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm
Hope this helps.
Hello @RueNel. I honestly wasn’t trying to bump. My apologies if it appeared that way.
I double checked and for sowinteraction.com SuperCacher or any caching is not on. I will look for the Essential Grid element and use that instead. I am unable to find locate the text in the page after it is saved. Is there a safe way to remove it so I can add it the proper way? Thank you.
Hi There,
Can you try Skeleton mode to find out the text and remove it there.
Hope this helps.
1 Like
Thank you. I had no idea skeleton mode was there. Fantastic!
You are most welcome!
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