Cornerstone Content Builder not loading

Support
#1

The Bar is not displaying the Content Builder when attempting to enter the Content Builder interface. When clicking ‘edit’ on a page/post in the content menu the page loads but the content editor sidebar does not change to the content editor.

Receiving console errors:

/cornerstone-endpoint Failed to load resource: the server responded with a status of 500 (Internal Server Error)

and

cs.js?ver=2.1.3:sourcemap:53163 Rejecting AJAX promise Object__ember1507738560547: "ember1173"proto: Object
handleResponse @ cs.js?ver=2.1.3:sourcemap:53163

I have made very slight changes to the _content-post-header file and related files. Minor things, just changing the display order of things (ex. swapped featured image and post title).

Attempted in Chrome and Firefox, cleared cache and reloaded on each. Attempted logging out and logging back in. Attempted deactivating cornerstone and reactivating. But, the problem persists.

Versions:

WP: 4.8.2
X Theme: 5.2.2
Chrome: 61.0.3163.100
Firefox: 56.0
Plugins: All most recent version
Stack: Icon

Let me know if you need any information from me.

#2

Hi,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

Hey Paul,

I just added that secure note under my initial post. Let me know if you have any issues or need anything more from me.

Thanks,
Tim

#4

Hello, I’m also receiving this error, here’s what my console errors are:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)
cs.js?ver=2.1.3:53163 Rejecting AJAX promise Object
handleResponse @ cs.js?ver=2.1.3:53163
cs.js?ver=2.1.3:40629 Object
/fbccov2017/cornerstone-endpoint Failed to load resource: the server responded with a status of 500 (Internal Server Error)
cs.js?ver=2.1.3:53163 Rejecting AJAX promise Object
handleResponse @ cs.js?ver=2.1.3:53163
cs.js?ver=2.1.3:335 Transition Error Object Transition
error @ cs.js?ver=2.1.3:335

Any help would be appreciated. Thanks

#5

It looks like deactivating the Gravity Forms plugin for me allows Cornerstone to load.

#6

Hey Mark,

I’m still having issues with it. I never had gravity forms active on this build. Are you meaning contact form 7?

I just tested w/CF7 disabled and still had the issue.

-Tim

#7

No, it was Gravity Forms on my site. Not sure exactly what the problem is though.

#8

Strange, I’ve never installed that plugin on this build. I have a backup from before this update. However, I really don’t want to revert to that as I put about 12 hours of work into it since then. The strange thing is it worked at first and now it is not.

Do you think I might need to just cut my loses and load that backup?

-Tim

#9

That’d be something to ask the dev team, I can only speak for what’s sort of worked for me.

#10

Hi Tim,

Unfortunately, wordpress credentials is not working. I did login via FTP instead and from your error log I can see the following FATAL ERROR:

[16-Oct-2017 19:16:30 UTC] PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted (tried to allocate 1011881 bytes) in /home/stonet/public_html/urbanwmn/wp-content/plugins/cornerstone/includes/classes/common/class-router.php on line 547
[16-Oct-2017 19:18:19 UTC] PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted (tried to allocate 3572936 bytes) in /home/stonet/public_html/urbanwmn/wp-content/plugins/cornerstone/includes/classes/common/class-router.php on line 547
[16-Oct-2017 19:18:25 UTC] PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted (tried to allocate 459558 bytes) in /home/stonet/public_html/urbanwmn/wp-content/plugins/cornerstone/includes/classes/common/class-router.php on line 547
[17-Oct-2017 16:12:12 UTC] PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted (tried to allocate 459558 bytes) in /home/stonet/public_html/urbanwmn/wp-content/plugins/cornerstone/includes/classes/common/class-router.php on line 547

You can try adding this in your wp-config.php located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

After that and the issue still persists, please check in with your hosting provider and make sure that memory on your hosting is not maxing out. That suggested code will increase memory on wordpress but on hosting side, there should be enough memory too. Let us know how this goes.

Hi @markavinson,

Glad this is now sorted out for you. I have remove your credentials from this thread. If you still have issues, please do open a new thread and then share your credentials on a secure note there. Secure note content is visible to the original poster, that’s why it is recommended that you are the owner/original poster of the thread before posting sensitive information.