Cornerstone Cannot Access Pages

guybower1 · November 26, 2019, 7:30am

Hi

I haven’t had to do anything on our site for quite some time and now have a minor text adjustment to do, but when I click on Edit With Cornerstone, it chugs along doing nothing for eternity. Cornerstone was upgraded to the latest version, but is unable to access any page at all.

X is now also updated to the latest version, 7.11, yet I am unable to access any of the X option in Theme Options.

What has happened, as the backend has not been touched for quite some time?

Login details in secure note

Regards

albrecht · November 27, 2019, 10:18am

Hi @guybower1,

Sadly, I can’t access the login page of your site. It’s being blocked by Jetpack. Can you temporarily unlock it? Thanks!

At the mean time, can you try purging or clearing your cache? Also try to deactivate other plugins and check if the issue still persist.

Thanks.

guybower1 · November 28, 2019, 7:58am

Hi @albrechtx

I have deactivated Jetpack for you and I will also clear the cache and see if I can find a plugin conflict.

cheers

rad · November 28, 2019, 10:44am

Hi @guybower1,

I deactivated the cache plugins but it stills serving caches, what I can’t disable is the CloudFlare’s cache. Would you mind providing your CloudFlare’s login credentials too? So I could pause it while troubleshooting.

Thanks!

guybower1 · December 4, 2019, 2:34am

hi Rad

I will supply it in a secure note. Thanks so much

christian · December 4, 2019, 2:08pm

Hey @guybower1,

I set Cloudflare’s Caching to Development Mode and yet the issue persists.

I then activated the parent theme and that fixed the issue (see secure note). This means that a custom code in your child theme is causing the issue. I activated the child theme back because it’s a live site.

Please have your developer find the custom code in your child theme that is causing the issue.

Also, I’d recommend that you copy your live site to a staging server next time because troubleshooting a live site is risky. Not to mention that your users might experience issues while we’re troubleshooting.

Hope that helps.

guybower1 · December 13, 2019, 9:20am

hi Christian

Thanks for trying. It is not possible yet to have the live site copied back to the staging server as I upgraded the staging server to Pro and have not done it with the live site yet until I am happy using Pro

cheers

friech · December 14, 2019, 1:57am

Hi @guybower1,

You can copy just your child theme to the staging site, and set it as a child of Pro. To do this, copy the entire x-child folder to your staging site, rename the x-child folder to pro-child, then open the style.css file and replace the comment heading there with this:

/*

Theme Name: Pro &ndash; Child Theme
Theme URI: http://theme.co/pro/
Author: Themeco
Author URI: http://theme.co/
Description: Make all of your modifications to Pro in this child theme.
Version: 1.0.0
Template: pro

*/

Activate the child theme on your staging and start debugging, you can do this like a plugin conflict test, remove your customization one by one until you find the culprit of the issue.

Thanks,

system · December 24, 2019, 1:56am

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