Cornerstone: can load/edit one page, but not the other

[vginsburg]

I can load/edit this page: https://more-love.org/

But cannot load/edit this page: https://more-love.org/professional-directory/

Here is a video showing that I can load the first page (Home) but not the other (Directory): https://www.loom.com/share/7844ab163d78420cafef31a378dab523

I’ve tried disabling all plugins, and there is no change. I’ve cleared my cache and tried it on a different browser.

Any ideas?

[prakash_s]

Hello @vginsburg

Thanks for writing to us.

Thanks for checking the plugin conflict and cache. There might be a few different reasons for this issue, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. CSS/JS Customization
2. Version Compatibility
3. Child Theme Customization
4. Permalink Issue

I would recommend you the following troubleshooting.
1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

If none of the above help, please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

It would be best if you could copy your live site to a staging server and send us credentials of your staging website so that we can investigate without breaking your live website.

Thanks

[prakash_s]

Hello @vginsburg,

Thanks for sharing the credentials. I went ahead and checked your dashboard of the given page URL. It seems that there is a plugin conflict with AMP plugin.

Please have a look at the given screenshot below

Page preview after plugin deactivation

I would recommend you to temporarily derivative the AMP plugin and clear your browser cache and then check it again.

Please note that we don’t provide any third-party plugin support. It is out of the support scope. I would suggest you contact the plugin author to fix their plugin issue or make it compatible to X/Pro theme.

Hope it helps
Thanks for understanding