After one of the recent Cornerstone updates, two of the Button elements on one of my pages are missing the customized CSS IDs that I had previously added. They show up in the Cornerstone editor, but not in the actual HTML of the live page. You’ll need to login to the site to see the page in question so please see the following secured note for more details.
Hi @holdenhinkle,
Thanks for reaching out.
Due to some JavaScript error, the page does not show the output in the browser, even the given credentials do not work. It seems there might be a few different reasons behind the issue you are having. I would suggest you troubleshot a few common issues to find the reason behind it.
1.Plugin Conflict
2.Child Theme Related issue
3.Theme Update related issue
4.CSS/JS Customization
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
My mistake, I gave you the wrong password. I’ve edited the secure note. Please try it now.
Hello @holdenhinkle,
I have logged in and investigated your issue. It seems that a certain JS script is working behind removing the element ID. I can add a custom class as shown in the image below.
Can you please switch to the parent theme? You may have added a custom code in your child theme that is causing this issue. By the way, have you cleared the cache? Kinsta is caching your resources and sometimes it does not load them properly just like the link in the secure note that results in an error 404.
Best Regards.
Will use class instead of id for now, and try the parent theme when I get a chance. Thanks for looking into it.
Hi @holdenhinkle,
You’re welcome and it’s our pleasure to help you. If you have any other concerns regarding our theme features, feel free to reach us.
Thank you.
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