Cornerstone Builder not working after theme and builder update

Hi There,

Cornerstone builder is not working. Its loading and continuous loading and showing only black screen and loader.
Please check the screenshot for the same.
https://prnt.sc/244ghmn

Hi Larry,

Thanks for reaching out.
It might be due to the improper update of the X theme and Cornerstone plugin, I would suggest you follow the below steps to troubleshoot.

  1. Delete the Cornerstone
  2. After deletion please use the link in the dashboard to automatically install the Cornerstone.

If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

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