Cornerstone bugs

[omran]

I had Cornerstone as an add-on when i downloaded the X Theme from Theme Forest. It is not working and has never worked please advise. I have tried deactivating, deleting and reinstalling.

[Prasant]

Hello @omran,

Thanks for asking.

As you have not mentioned the exact problem you are facing, please do the following general solutions because it needs to be done by you.

1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/1

2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

6. Remove custom CSS, Javascript and templates.

7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

8. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.