Hi There,
I purchased Theme X in April 2107 (purchase code sent securely).
I tried to validate my licence for X using this confirmation code on Tuesday night, because there were issues with my WooCommerce and my site was faulty during a very important sale period. For some reason, the verification wasn’t working. I would input the code into the area required and click enter (just as instructed), but it does nothing.
I purchased a second licence at that point, desperate to try and solve this problem. The confirmation code for this second version is (sent securely). This also does not work though.
So, my first issue is that I seem to be unable to validate my licence for X.
Of course, I would like a full refund for one of these two registrations please.
My second issue is that today I have come to do some work on my site using cornerstone, but I’m getting the message “Uh oh!
An unidentifiable error is preventing the live preview from loading. Switching to Skeleton Mode.”
Please can someone contact me and solve these issues? I really need cornerstone to work, so that I can make changes.
I have tried deactivating all plugins to test if it is an incompatability with another plugin, but this didn’t work either. It does show that I need to update Cornerstone, but since I’m unable to validate my license, I can’t seem to do that.
I have tried clearing my cache.
If you’re going to suggest that I do something to a php file, I don’t know how to do this kind of thing, so I’ll securely provide my login details and please can you try this?
Thanks
Matt