Cornerstone "A conflict on the front end of your site has prevented the preview from loading."

Support
#1

I have just updated X and Cornerstone and now this error message appears when I launch Cornerstone. I have cleared my cache. Please advise what to do next.

#2

Hey,

This issue might be caused for many reasons, so, to check it better, can you provide to us your website link and the WP credentials in a secure note?

#3

Hello, Did you get the note ok?

#4

Hi There,

Yes, we did :slight_smile:

But we also need the password to pass trough the first authentication popup

Thank you!

#5

Hi there,

Thank you for providing the login information. I checked the website and found out that an error 401 is thrown:

This must be the case of the mod_security settings on your hosting service provider.

Kindly contact your hosting service provider and ask them to either turn off the mod_security rules for your website or exclude the Page Builder URLs from their security rules.

That will fix the problem. For more information regarding the mod_security rules kindly read the article below:

Hope it helps.

#6

Thank you! I contacted them and it’s been resolved.

#7

Glad that you’ve managed to fix the issue :slight_smile: