Cornerstone 500 Error when attempting to login to backend

Support
#1

Cornerstone is throwing out a 500 error when trying to login to the backend of the wordpress website. The website is tacomembers.com. I tried some of the answers I found and this is what my server sent back to me.
Hello,

I do not see where logins are triggering ModSecurity, and I ran a script to fix any incorrect file permissions. The issue unfortunately still looks to persist. I’m seeing the following errors in regards to this plugin that may be useful:

Warning: Cornerstone_Integration_Manager | Failed to load integration | Cornerstone_Integration_Acf::shouldLoad method missing in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/common/class-integration-manager.php on line 52

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: classic. Class ‘CSE_Classic’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: decorators.php. Class ‘CSE_Decorators.php’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: definitions. Class ‘CSE_Definitions’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: helpers.php. Class ‘CSE_Helpers.php’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: mixins. Class ‘CSE_Mixins’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: presets. Class ‘CSE_Presets’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: sample.php. Class ‘CSE_Sample.php’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: shim.php. Class ‘CSE_Shim.php’ not found. in /home/tacomem/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 136

It would be extremely advisable to look into contacting the developers of this plugin if possible. They may be able to give recommendations on how these errors can be corrected.

Please help!

#2

Hello @txad,

Thanks for asking. :slight_smile:

Please do the following to resolve the problem you are facing:

  1. Using software life Filezilla, access FTP
  2. Delete Cornerstone under /wp-content/plugins/ directory
  3. Navigate to /wp-content/themes/ and delete X Theme.

By now your website backend should be accessible. Next:

  1. Download latest version of X Theme from https://theme.co/apex/dashboard or Themeforest
  2. Upload and install X Theme from Appearance > Theme > Add new > Upload Theme
  3. Activate X Theme and everything should work fine. If you face any issues, please let us know.

Thanks.

#4

Thanks so much. That seem to do it.

#5

You’re welcome :slight_smile:

#6

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