ConvertPlus popup not working on load?

Support
#1

Hello,

We have a ConvertPlus Modal popup in place - this is the third or fourth site we have implemented this on. It appears on this site specifically when visiting the website, it does NOT appear UNLESS you refresh the page. I am sharing the URL in Secure note. Cookies are enabled on ConvertPlus and it still does not appear with that setting off as well as all caching settings off.

#2

Hi Randall,

Thank you for reaching out to us. I checked your site in all major browsers and couldn’t replicate the issue on my end. The ConvertPlus Modal appears on the initial load of the site. I used incognito mode and didn’t have an issue. Please clear your browser’s cache and then check the site again.

If the issue persists then please please test for the following:

  1. TESTING FOR PLUGIN CONFLICT
  2. CSS/JS CUSTOMIZATION
  3. DISABLING CACHE
  4. DISABLING CDN
  5. VERSION COMPATIBILITY

Let us know how this goes!

#3

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