ConvertPlus - Modal Popup VERY Slow

Support
#1

Having trouble with the ConvertPlus Modal Popup not showing fast enough on here: http://crosstownalliance.com/ctc1/

Under “Sharable Quotes,” there’s a popup attached to each image and when you click on them, the popup is suppose to show. But, if you click, it takes about 10 seconds for it to show. The popup is launching with a CSS class. Is this the issue?

Is there a way to fix this? So as soon as they click on it, it shows (within one second)?

Thanks!

#2

Hello There,

Thanks for writing in! This is quite normal since you have assign the class to a none clickable element. Please make the image as a link and the modal should show up right after you click on the link.

Hope this helps. Kindly let us know.

#3

Hello! Thank you for your response! We made the image a link but it’s still loading really slow.

#4

Here’s our account information so you can take a look at the Plugin:

#5

Hi there,

It’s javascript related issue and it takes to finish its processing (CPU extensive). Please try disabling some of your modal popups and perhaps, other features that use javascript like the video in the first section.

You may also try the plugin tests, disable your plugin one at a time and test it if something is improved, and you’ll know which plugin is causing this performance issue.

Thanks!

#6

Hello!

This didn’t work - it’s still really slow even when the video is removed.

#7

Hello There,

I did further investigation. I created a test page here:

There is only one link on the page to load a modal. It still takes several seconds to load the modal popup. I found out that you have 23 live modals and it will take several seconds to load one modal because ConvertPlus will cycle to all 23 items and identify which one is called. If you pause 20 items and only allow one or two live modals, clicking a link would shorten the delay in displaying the modals.

I would highly recommend that you only display modals to a specific pages. Please do not enable the modal sitewide if you only need it to display in one page.

Hope this helps.

1 Like
#8

SUCCESS! We went through all the modals and only assigned them to their specific page! It pops up within seconds! Thanks so much for all your help!

#9

You’re welcome!
We’re glad we were able to help you out.

#10

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