ConvertPlus is broken?

[omartan]

Hi, it seems I’m unable to edit my ConvertPlus modals, previously this wasn’t an issue so I’m not sure when it broke

It looks like this for over 5 mins

I tried contacting ConvertPlus support but it requires the purchase key

[tristup]

Hi Omar,

Thanks for reaching out.
I have checked your website and found the issue you described here. There might be some different reasons behind your issue, and I would like to suggest troubleshooting the following common issue to help us recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks