Hi there,
I seem to be having trouble accessing Convertplus. Everything worked fine until I updated Wordpress and now when I go to edit a Modal Popup it simply hangs and doesn’t finish loading to allow me into the editor. I actualyl exported the modals to another site I have with all the same plugins and updated version of X-Pro and there I’m able to edit them in Convertplus. I’d love some help to get this checked out. Will leave login info as private message.
thank you!
Hello There,
Thanks for writing in! After updating, you will have to clear the plugin caches and all your site caches especially that you are using SiteGround. And if the issue is still happening, this could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
I would recommend by starting with the Mapify plugin because it is causing a JS error when you edit the modal pop up.
Please let us know how it goes.
You nailed, thank you! I had to deactivate the Mapify plugin and then ConvertPlus worked again. Thanks so much!
Glad we could help.
Cheers!
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