ConvertPlus Addons option empty. Cannot integrate MailChimp

Support
#1

Ever since I installed Pro and ConvertPlus, the Addons section of ConvertPlus has been empty. I cannot install the MailChimp addon which means my Connects don’t work. I have a lovely popup modal that is completely dysfunctional. Not sure what to do.

I’ve tried deleted and reinstalling ConvertPlus several times. I’ve also tried deactivating a number of plugins to see if that was causing the problem. No luck.

I’m running Pro version: 1.2.3
ConvertPlus version: 3.0.3

I am working on a staging site, but I attached that staging site URL to my license so that should not be the problem.

Please help. Thank you.

#2

Hi @ShannonCrossman,

I installed ConvertPlus in my Pro test site and at first, the add-ons did not load. After I clicked the refresh add-ons button, the addons showed up. Did you try that? If it still doesn’t help, please give us access to your WP Admin in a Secure Note so we could see the generated error. If you could provide FTP access, that would be great.

Thanks.

#3

Hi there,

I checked your website and it seems that the connection to the ConvertPlus servers to retrieve the addons list is blocked somehow by your hosting service provider.

I also checked the case with my installation, and after clicking on the button it shows the addons list:

I suggest that you temporarily change your hosting service provider and Move Your Website to a temporary hosting or your local machine to fix the issue, After the installation of the addon you will be able to move the site back to your sever.

Thank you.

#4

Thank you. I’m in contact with the host to find out what’s happening. In the meantime, is there a way to just install the MailChimp addon? That’s the thing I really need in order to flip this site from staging to live.

#5

Hi there,

Please install the plugin from the secure note. You can do that uploading it in Admin > Plugins > Add New > Upload Plugin then activate it.

Thanks!

#6

Thank you for the direct link. I’ve now got the MailChimp connect installed, but have a new problem…

When I fill out the popup form now, I get a message that says: “There appears to be an error with the configuration.”

I set up a Connect. Hooked it up with MailChimp and created an API key that I added when I set up the Connect. It let me choose the correct list to route contacts into so it seems like the set up should be okay, but it’s not actually working. Not sure what I’ve done wrong. Help?

I updated login password, will send in secure note.

#7

Hi There,

I have checked and yes I can see the error message. Though the email is saving successfully on the campaign list. There’s no error details on the console. Can you check first if the info is saving on your mailchimp list too? Your setup seems correct. If not please provide those credentials too so we can check your list setup. Thank you.

#8

Hi Lely,

No, they are not pushing through to my list.

I’ll send you a secure note with login details.

Thank you,
Shannon

#9

Hi Shannon,

After checking your settings, I found that your fields names are not the same. Your form field names on Convertplus > Form Builder should match the field names on your mailchimp lists. See this guide: https://www.convertplug.com/plus/docs/sync-multiple-fields-data-mailchimp/

Hope this helps.

#10

Hi Lely,

Thank you! That totally solved the problem. So appreciate your help!

Shannon

#11

You’re most welcome, Shannon.

#12

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