Please show me one line per option
Thanks for reaching out.
Sometimes only a screenshot doesn’t help us to recognize the issue you are having. We need to examine your site to get the cause of the issue.
Can you please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– Specific Convertplus Modal, Page and section where you are having this issue and
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
I have sent information in secure note
Thanks for writing to us.
It might be the issue of cache or any plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing for Plugin Conflict
- CSS/JS Customization
- Version Compatibility
- Disabling Cache
- Disabling Cdn
- Increasing Php Memory Limit
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details.
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
You are most welcome.
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