Website went down. At the login page I would just get an error message about a file in the convertplug plugin path. Deleting convertplug solved the problem.
smartnutrition.ca
Hi,
We have release an update yesterday that fixed this problem.
Please update your convertplus plugin to Version 3.3.4
Thanks
I’m having trouble updating to it because when I reactivate the plugin it immediately crashes the site. How can I update it without losing my current plugin data?
Hi Jeremy,
You can update a plugin without activating it.
You can also delete the plugin via FTP, to do this, log in to your FTP and navigate to this directory \wp-content\plugins, look for the folder convertplug and delete it. Wait until it completely deleted.
Then login back to your admin dashboard, and navigate to X > Validation > Extensions and re-install ConvertPlus. X should install the latest version supported.
Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Cheers!
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