Convertone don't work

Support
#1

I have Wp vers 4.9.1 theme X version 5.2.5 and converstone 2.1.7
but when i open a page for setting, i open converstone mode it appear but don’t work
like this attachment

I tried to increase the memory in config.php file
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
but a page work a little yes and little no
and other don’t work.
I try with a converstone vers 1.7 and so work ok
What can i do?
Have you some ideas?
Thanks
Lorenzo

#2

Hello Lorenzo,

Kindly add your site’s url with login information in a secure note so that we can check the issue.

Best regards.

#3

For testing now i reinstall wp 4.5.12 with theme X 5.2.5 and cornerstone 2.1.7 but dont’work.
i have try with cornersotne 1.0.6 it is work but if i must delete one element it is impossible also if i delete in text mode and i return in cornersotone it is no delete.
help me
Thanks
Lorenzo
If the theme don’t work until tomorrow 21/12/17 i must change theme. This site must be created soon.
Now i return to cornerstone 2.1.7 sometime work, sometime don’t update additions of rows or sections

#4

Hello There,

Regretfully we cannot do much with the given credentials. It has a very limited privileges. Could you please change the role as an Administrator so that we can check our settings and your site thoroughly?

Thank in advance.

#5

Sorry, i dont’t understand the user test is a Administrator try again.

#6

Hi There,

Thanks for sending us the details.
I couldn’t find any issue in your site or cornerstone. It working perfectly as expected.

Please let us know if you have any concern.

THanks

#7

Sorry but now I tried adding a section and other items, but it isn’t possible to work somethinng, a waiting image is always displayed like this:

and it remain so for minute
Even if I save, go out and return, the image of waiting remains.
What can it depend on?
Thanks
Lorenzo

#8

Hello @Brasco,

I also don’t see any issues, just tried it and everything is working fine. Are you on a slow network? Do your host serves regional caching or something like that?

#9

My network speed is

it is enought?
With my network don’t work.

#10

Hi There,

I checked it again and the image block loading absolutely fine.
@Bappi and me are working from different timezone and network and we are not facing any issue.

Please check your browser cache or you can try in different computer or network.

Thanks

#11

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.