Convert Plus: problem with links

Support
#1

It is my understanding that support for plugins that come with X-theme, like Convert Plus, can be supported by Theme.co. If that is correct, I need help. The site is https://thedivorcierge.com/

Last year I implemented a ConvertPlus “InfoBar” on the top of the home page of the site. Recently two of the three links in that info bar just stopped working. (“➽ Sign Up for our MAILING LIST” & “Schedule your FREE CONSULT”) The third link works just fine. I have reviewed the code both inside the plugin and also the delivered HTML (using inspect element). The link url is a viable link. And I could not find a syntax error.

Just for grins, I rebuilt the InfoBar this morning. It made no difference. I tried three browsers and used private/icognito pages.

If am correct, the procedure here is to post this request first, and then on your reply I will be able to post login info privately. Let me know. The site is live and the info bar appears. It used to work just fine.

Thanks

#2

Hi there,

Thanks for writing in.

It’s due to cache, I purge your Autoptimize and Godaddy’s cache and it’s now working.

Thanks!

#3

Thank you. That is very useful. Could you also tell me how to “…purge your Autoptimize and Godaddy’s cache…”

Thans

#4

I still cannot get those two links ((“➽ Sign Up for our MAILING LIST” & “Schedule your FREE CONSULT”) to behave. Even if I open a new browser, or use private/incognito windows. I know the links are good because I can right-click and open the links. (However, open in “new tab” opens the new tab without letting the new tab become the visible tab.)

I also tried changing the “target” tag to blank. But the delivered HTML still shows “self” (suggesting that some cacheing mechanism is still operative.)

The plugin “Autoptimize” is listed in the site but not active.

I have tried “bypassing” the “Godaddy Manged Wordpress Cache” and that produces no change.

This is so frustrating because it worked fine for over a year. I have no idea what I can do to reclaim functionality, and my client is annoyed, because both of those links are dead right now.

Any thoughts on how I can escape this paralysis? thanks.

#5

I have had to remove the offending info-bar from the home page in order to placate my client. So I have moved it to this page: https://thedivorcierge.com/the-divorcierge-two/

Also I took a look at an existing Staging site we have ( http://949.83a.myftpupload.com ). It works just fine using Convert Plug 2.3.1 . The production site uses 3.0.1 .

#6

Your ➽ Sign Up for our MAILING LIST link works because it has the target attribute set to blank.

Your Schedule your FREE CONSULT link doesn’t have that attribute. Please add it.

#7

Neither of the links on https://thedivorcierge.com/the-divorcierge-two/ works for me or for my client. I had changed the target to “blank” to see if it made a difference. It does not.

Both links work on an existing Staging site we have ( http://949.83a.myftpupload.com ) using Convert Plug 2.3.1 . The production site uses “Convert Plus” 3.0.1 and the two links do not work.

#8

I added target blank to your Schedule your FREE CONSULT link and it works.

This is a caching issue. Please contact your host to clear all caches and deactivate all caching and test again. Please also clear your browser cache.

Since this works on our end, regretfully, we have no issue to investigate anymore. Please contacting third party developers if this issue is happening to them.

Thanks.

#9

I would like you to bear with me and give me the kind of serious support that Theme.co has given me over the years. I have bought a number of licenses to X-theme. I have shown commitment to Theme.co. I would like you to extend me the courtesy of having my posts taken seriously.

I told you that cache purging has produced no results. I purged again just now including the browser. The links do not work.

It is my understanding that when Theme.co includes a plugin they give it support; the developers will not give me support because I do not have a purchase code. I realize I may now have to buy the plugin so I can use their support forum. If that is what you are saying, would you please say it directly.

— I would like clarification about Theme.co’s policy on the plugins they include with X-theme. Should I not expect support for ConvertPlus?

— When I wrote “Also I took a look at an existing Staging site we have ( http://949.83a.myftpupload.com ). It works just fine using Convert Plug 2.3.1 . The production site uses 3.0.1” you had no comment. Does that indicate that the new version is problematic? Does it demonstrate that Godaddy’s caching is not a problem?

— I also deactivated a number of plugins that I deemed non-essential, some of which might affect cacheing (I am not an expert in these matters). That had no effect.

— I worked with Godaddy to make sure I knew how to clear their cache.

— If there are cacheing techniques for Wordpress itself that I am missing, you could provide help. I asked earlier in this inquiry and received no reply.

I understand that you feel you have reached the end of the line: the problem is cacheing. It works for you; you have no evidence of the problem. But the problem remains for me and my client. You could help us by suggesting ways to explore the behavior and uncover the underlying problem.

If you do not want to work on this would you please pass the request on to the appropriate person at Theme.co.

#10

Hi there,

Yes, it’s a bug in the latest ConvertPlus plugin. I forwarded this for further checking and for the meantime, please add this code to your global custom javascript as a temporary fix.

jQuery( function($) {

$(document).on('click', '.cp-content-container a[href!="https://thedivorcierge.com/#events"]', function() { 

window.open($(this).attr('href'), '_blank'); 

} );

} );

But as a side note, the previous issue (layout and content) is due to the cache and it’s not related to click-link-event issue.

Thanks!

#11

Where would I find my "global custom javascript’.?

Would it make sense to reinstall the previous version of ConvertPlus? I have it on the staging site.

What exactly is “the previous issue (layout and content)” ?

Thanks

#12

Hi there,

You may install the old version, but this issue is only related to the link, a minor one versus with already added features and fixes for the newer version. And that code will work on newer or older version of ConvertPlus so it’s okay to leave it there.

Thanks!

#13

Thanks! That works.

PS: What exactly is “the previous issue (layout and content*)” ?*This is from your earlier reply about cacheing.

#14

You’re always welcome!

I did read again the entire thread and the only discussed issue here was the link not working. With this, I think there’s a misunderstanding because there’s no layout issue. That just the link that is found a bug and has been temporarily fixed by a custom JS code.