Convert Plus Plugin update crashing site

Support
#1

Hello support team,

I have recently updated my convert plus plugin and it is crashing my website now.

I have recorded a video here explaning everything!

https://www.useloom.com/share/9f05369b2a2347fda4b970e886acb8ac

Any help would be appreciated!

Thanks

Daniel

#2

Hi Daniel,

Sorry that you’re having that issue, this has been on our issue tracker and our Dev Team is already aware of it. For now please restore your Convert Plus to the previous version (3.3.2).

Thank you for understanding,

#4

Okay thank you for the update!

Hoe do I download an older version of Convert Plus?

Thanks

  • Daniel
#5

Yeah, 3.3.3 versión crashes my site also…

#6

Hello There,

I can confirmed that this is a bug in the recent release of the plugin. Another version, 3.3.4 will be uploaded and available in the automatic updates anytime soon.

Thanks.

#7

Hello,

I’m having the same issue. Can u please tell me how to come back to 3.3.2 ? thank you very much.

#8

Hi @Thaelys,

You can do a site restoration which should be available from your hosting provider. Or install the older plugin, I could only find the 3.3.0, please check the secure note.

Thanks!

#9

I managed to get back on the older version. Thank you for the support.

Kind regard,

#10

Glad to hear that.

#11

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