Hi,
I set up 1 x modal popup, 1 x info bar and 1 x slide in. Everything was working fine.
I have just gone to change a setting and when going into the settings on each. The drop down menus are no longer functioning. So I now have no access to the Name, Background, Close Link, Animation or Advance sectons.
I even deleted the plugin and reinstalled yet I still have no access to the options.
Any ideas?
David
Hello David,
Are you getting the issue you have mentioned in the admin area? It could be possible that there is a Javascript error that is caused by a plugin conflict that is why those features are not working. Can you please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If the issue persists, please provide us with the admin access to your site in a Secure Note:
I hadn’t actually added any new plugins since Convert Plus stopped working. But on following your advice. It seems Slider Revolution was the problem plugin.
I deleted it and added the slider image in a different way.
Another question about Convert Plus.
On Mobile, when I scroll down the website and scroll back to the top, either using my finger or the auto scroll button. A white space appears at the top.
When I turn the Convert Plus Info Bar off, this no longer happens. So 100% seems to be a problem with the Convert Plus Info Bar…
Any ideas or do you want me to set up a new thread?
Hello David,
Can you please confirm that you are up to date? Our latest versions are:
I can confirm the issue going on. It seems that as soon as you scroll the page a top margin for the navbar is added. This only happens in the mobile device and in portrait view only. It does not happen in landscape view. This could be because of the height of the info bar. It must be a bug in the plugin. I’ve submitted this to our issue tracker so that the creators of this plugin will be made aware of it.
Regretfully we do not have any alternative solution at the moment.
Thank you for your understanding.
Yep, everything is running on the new versions.
I only purchased the theme 3 days ago.
Did you want my login so you could take a look?
Hi David,
No need for the credentials now. If ever it is needed on the investigation of the issue, a developer might reply on this thread and ask it. Unfortunately, as stated, there is no alterntive solution for now.
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